/* Tickets list and conversation view. */

.head { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 14px; }

.tabs { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 16px; }

.list { margin-bottom: 16px; }

.band--split { display: flex; justify-content: space-between; align-items: center; }

/* ---- list header: two compact rows ---- */
.lhead { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 6px; }
.lhead .page-title { font-size: 16px; }
.lhead__count { font-size: 12px; font-weight: 500; color: var(--g-tx-3); background: var(--g-bg-hover); border-radius: var(--g-r-chip); padding: 1px 6px; }
.lhead__tools { display: flex; align-items: center; gap: 8px; }

.ltabs { display: flex; align-items: center; gap: 2px; border-bottom: 1px solid var(--g-line); margin-bottom: 12px; overflow-x: auto; }
.ltab { display: inline-flex; align-items: center; gap: 5px; height: 32px; padding: 0 10px; color: var(--g-tx-2); font-weight: 500; white-space: nowrap; text-decoration: none; border-bottom: 2px solid transparent; margin-bottom: -1px; }
.ltab:hover { color: var(--g-tx); text-decoration: none; }
.ltab[aria-current="page"] { color: var(--g-tx); border-bottom-color: var(--g-acc); }
.ltab__count { font-size: 11px; color: var(--g-tx-3); font-weight: 500; }
.ltabs__active { margin-left: auto; display: flex; align-items: center; gap: 4px; padding-left: 12px; }

/* Filters popover, anchored under its button. */
.filterbar { position: relative; }
.filterbar > summary { list-style: none; }
.filterbar > summary::-webkit-details-marker { display: none; }
.filterbar__panel {
  position: absolute; right: 0; top: calc(100% + 6px); z-index: 20; width: min(760px, 80vw);
  background: var(--g-bg); border-radius: 12px; box-shadow: var(--g-shadow-lg);
}
.filterbar__form { padding: 14px; }
.filterbar__grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.filterbar__grid .label { display: flex; flex-direction: column; gap: 4px; }
.filterbar__grid .input, .filterbar__prop .input { margin: 0; height: 30px; text-transform: none; letter-spacing: 0; font-weight: 400; }
.filterbar__props-label { margin: 12px 0 6px; }
.filterbar__prop { display: grid; grid-template-columns: minmax(0, 1fr) 120px minmax(0, 1fr); gap: 8px; margin-bottom: 6px; }
.filterbar__actions { display: flex; gap: 8px; margin-top: 10px; }
.filterbar__save { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: space-between; padding: 12px 14px; border-top: 1px solid var(--g-line); background: var(--g-bg-sub); border-radius: 0 0 12px 12px; }
.filterbar__saveform { flex: 1; padding: 0; border: 0; background: transparent; }
.filterbar__save .row-edit__tools form { display: inline; }
.rail__views-label { margin-top: 14px; }

.pager { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 8px 12px; border-top: 1px solid var(--g-line); background: var(--g-bg-sub); font-size: 12px; }
.pager__range { color: var(--g-tx-3); min-width: 110px; }
.pager__pages, .pager__per { display: flex; align-items: center; gap: 5px; }
.pager__per { color: var(--g-tx-3); }
.pager .btn[aria-current="page"] { background: var(--g-acc); color: var(--g-acc-tx); transform: translate(2px, 2px); box-shadow: none; }
.pager .btn[aria-disabled="true"] { opacity: 0.35; }
.pager__gap { padding: 0 2px; color: var(--g-tx-3); }

/* ---- tickets table ---- */
.tt { width: 100%; border-collapse: collapse; table-layout: fixed; font-size: 13px; }
.tt thead th {
  position: sticky; top: 0; z-index: 1; text-align: left; padding: 8px 10px;
  background: var(--g-bg-sub); border-bottom: 1px solid var(--g-line);
  font-size: 11px; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; color: var(--g-tx-3);
}
.tt th:nth-child(2) { width: 210px; }
.tt th:nth-child(4) { width: 150px; }
.tt th:nth-child(5) { width: 160px; }
.tt th:nth-child(6) { width: 140px; }
.tt th:nth-child(7) { width: 130px; }
.tt th:nth-child(8) { width: 74px; }
.tt td { padding: 9px 10px; vertical-align: middle; border-top: 1px solid var(--g-line); }
.tt tbody tr:first-child td { border-top: 0; }
.tt .tt__bar { width: 6px; padding: 0; }
.tt td.tt__bar { height: 1px; }
.tt td.tt__bar .trow__bar { display: block; width: 6px; height: 100%; min-height: 44px; }
.tt__link { display: flex; align-items: center; gap: 9px; color: inherit; text-decoration: none; min-width: 0; }
.tt__link--block { display: block; }
.tt__who { min-width: 0; }
.tt__who strong, .tt__who small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tt__who strong { font-weight: 500; }
.tt__who small { font-size: 11px; color: var(--g-tx-3); }
.trow--unread .tt__who strong { font-weight: 700; }
.tt__subject .trow__subject { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tt__subject .trow__subject strong { font-weight: 500; }
.trow--unread .tt__subject .trow__subject strong { font-weight: 700; }
.tt__subject .trow__snippet { display: block; font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tt__num { font-size: 11px; color: var(--g-tx-3); }
.tt__link:hover .trow__subject strong { text-decoration: underline; }
.tt__edit { margin: 0; }
.tt__select {
  width: 100%; padding: 4px 6px; font: inherit; font-size: 12px; color: var(--g-tx);
  background: var(--g-bg); border: 1px solid var(--g-line); border-radius: var(--g-r-btn); cursor: pointer;
}
.tt__select--empty { color: var(--g-tx-3); border-style: dashed; }
.tt__select--open { background: var(--g-acc-soft); }
.tt__select--closed, .tt__select--archived { background: var(--g-bg-sub); color: var(--g-tx-3); }
.tt__tags { white-space: nowrap; overflow: hidden; }
.tt__tags .chip { margin-right: 4px; }
.tt .trow__time { text-align: right; color: var(--g-tx-3); font-size: 11px; }
.tt__toolbar { padding-top: 6px; padding-bottom: 6px; }
.tt__sort { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--g-tx-3); }
.tt__sort .tt__select { width: auto; height: 24px; }
/* Same width for every name so the time column stays aligned. */
.chip--assignee { width: 120px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-align: center; }

/* Desktop tickets list: fill the viewport and scroll rows inside the panel
   instead of the whole page. */
@media (min-width: 1001px) {
  .frame:has(.tickets) { height: 100vh; min-height: 0; }
  .frame:has(.tickets) .shell { min-height: 0; }
  .frame:has(.tickets) .rail { overflow-y: auto; }
  .frame:has(.tickets) .pane { min-height: 0; }
  .main:has(.tickets) { display: flex; flex-direction: column; min-height: 0; }

  .tickets { flex: 1; min-height: 0; display: flex; flex-direction: column; gap: 16px; padding: 0 6px 6px 0; }
  .tickets .list { margin: 0; display: flex; flex-direction: column; min-height: 0; flex: 1 1 0; }
  .list__rows { overflow-y: auto; min-height: 0; flex: 1 1 auto; }
}

.empty { color: var(--g-tx-3); padding: 18px 14px; margin: 0; }

/* ---- ticket rows: flat, uniform height, state in the left block ---- */

div.trow {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 0 12px 0 0;
  border-top: 1px solid var(--g-line);
  min-height: 52px;
  position: relative;
}
div.trow:first-of-type { border-top: 0; }
div.trow:hover, tr.trow:hover { background: var(--g-bg-hover); }

.trow__bar { width: 6px; align-self: stretch; flex: 0 0 6px; }
.trow__bar--unread  { background: var(--g-acc); }
.trow__bar--waiting { background: var(--g-amber-fg); }
.trow__bar--overdue { background: var(--g-red-fg); }
.trow__bar--none    { background: transparent; }

.trow__link {
  display: flex;
  align-items: center;
  gap: 14px;
  flex: 1;
  min-width: 0;
  padding: 8px 0;
  color: inherit;
  text-decoration: none;
}

.trow__who { width: 190px; flex: 0 0 190px; min-width: 0; }
.trow__who strong { display: block; font-weight: 500; }
.trow--unread .trow__who strong { font-weight: 700; }
.trow__who small { display: block; color: var(--g-tx-3); font-size: 11px; }

.trow__subject { flex: 1; min-width: 0; display: flex; gap: 8px; align-items: baseline; }
.trow__subject strong { font-weight: 500; white-space: nowrap; }
.trow--unread .trow__subject strong { font-weight: 700; }
.trow__snippet {
  color: var(--g-tx-3);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  min-width: 0;
}

.trow__meta { display: flex; align-items: center; gap: 6px; flex: 0 0 auto; }
.trow__time { color: var(--g-tx-3); font-size: 11px; width: 54px; text-align: right; }




/* ---- conversation ---- */

.convo { display: grid; grid-template-columns: auto minmax(0, 1fr) 290px; gap: 16px; align-items: start; }
.convo__list { min-width: 0; }
.convo__main { min-width: 0; }
.convo__head { margin-bottom: 14px; }
.convo__head .btn { margin-top: 8px; }

.stream { display: flex; flex-direction: column; gap: 12px; }

.msg {
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
  background: var(--g-bg);
  padding: 12px 14px;
}
.msg--outbound { background: var(--g-bg-hover); border-left-width: 4px; }
.msg--note { background: var(--g-note-bg); padding: 0; border-color: var(--g-note-line); }
.msg--note .msg__body { padding: 8px 12px 4px; font-size: 13px; }
.msg--note .msg__time { padding: 0 12px 6px; display: block; }

.msg__note-band {
  background: var(--g-note-bg);
  color: var(--g-note-tx);
  border-bottom: 1px solid var(--g-note-line);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
  padding: 4px 12px;
  display: flex;
  align-items: center;
  gap: 6px;
}
.msg__note-band::before {
  content: "edit_note";
  font-family: var(--g-icon);
  font-size: 14px;
  font-weight: 400;
}

.msg__head { display: flex; gap: 8px; align-items: baseline; flex-wrap: wrap; margin-bottom: 8px; font-size: 13px; }
.msg__head .mono { color: var(--g-tx-3); font-size: 11px; }
.msg__time { margin-left: auto; color: var(--g-tx-3); font-size: 11px; }

.msg__body p { margin: 0 0 8px; }
.msg__translation .label { display: block; color: var(--g-acc-ink); margin-bottom: 6px; }
.msg__original { margin-top: 10px; border-top: 1px dashed var(--g-line); padding-top: 8px; }
.msg__original > summary { cursor: pointer; font-size: 11px; color: var(--g-tx-3); }
.msg__original > summary:hover { color: var(--g-acc-ink); }
.msg__original[open] > summary { margin-bottom: 8px; }
.msg__translate { margin-top: 8px; }
.composer__translate { display: flex; align-items: center; gap: 10px; padding: 8px 12px; background: var(--g-bg-sub); border-top: 1px solid var(--g-line); }
.composer__draft { display: flex; align-items: center; gap: 10px; padding: 6px 12px; border-bottom: 1px solid var(--g-line); }
.composer__draft .icon { font-size: 16px; color: var(--g-violet-fg); }
.composer__band--sub { background: var(--g-acc-soft); color: var(--g-acc-ink); }

.msg__frame { width: 100%; border: 0; min-height: 60px; display: block; background: transparent; }

.msg__files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }

/* ---- composer ---- */

.composer { margin-top: 16px; }
.composer__modes { display: flex; gap: 8px; margin-bottom: -2px; position: relative; z-index: 1; }

.composer__form { border: 1px solid var(--g-line); border-radius: var(--g-r-btn); box-shadow: var(--g-shadow-sm); overflow: hidden; }
.composer__form--note { border-color: var(--g-tx); }

.composer__band {
  background: var(--g-bg-sub);
  color: var(--g-tx-2);
  font-size: 12px;
  font-weight: 500;
  padding: 7px 12px;
  border-bottom: 1px solid var(--g-line);
}
.composer__band--note { background: var(--g-note-bg); color: var(--g-note-tx); border-bottom-color: var(--g-note-line); }

.composer__input {
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--g-line);
  padding: 12px;
  font-family: inherit;
  font-size: 14px;
  background: var(--g-bg);
  color: var(--g-tx);
  resize: none;
  overflow: hidden;
  min-height: 80px;
}

.note-top { margin-bottom: 16px; }
.note-top .composer__band { display: flex; align-items: center; justify-content: space-between; }
.composer__form--note .composer__input { background: var(--g-note-bg); }

.composer__foot { display: flex; align-items: center; gap: 10px; padding: 10px 12px; background: var(--g-bg-sub); }
.composer__file { flex: 1; font-size: 12px; }
.btn--note { background: var(--g-note-bg); font-weight: 700; }

/* ---- sidebar ---- */

.convo__side { position: sticky; top: 16px; }
.side__body { padding: 12px 14px; }
.side__form .input { margin-bottom: 10px; }
.side__name { margin: 0; }
.side__dim { color: var(--g-tx-3); font-size: 11px; margin: 2px 0; overflow-wrap: anywhere; }
.side__tags { display: flex; flex-wrap: wrap; gap: 5px; }
.side__activity p { margin: 0 0 7px; font-size: 11px; line-height: 1.4; }

/* ---- collapsible thread list ---- */

.strip {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  width: 40px;
  padding: 10px 0;
  background: var(--g-bg);
  border-radius: var(--g-r-card);
  box-shadow: var(--g-shadow-sm);
}
.strip__label {
  writing-mode: vertical-rl;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: .03em;
  text-transform: uppercase;
  color: var(--g-tx-2);
}

.threadlist {
  width: 290px;
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
  background: var(--g-bg);
  overflow: hidden;
  max-height: 78vh;
  display: flex;
  flex-direction: column;
}
.threadlist__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 9px 11px;
  border-bottom: 1px solid var(--g-line);
}
.threadlist__body { overflow-y: auto; }

.tl {
  display: flex;
  gap: 9px;
  padding: 0;
  color: inherit;
  text-decoration: none;
  border-top: 1px solid var(--g-line);
}
.tl:first-child { border-top: 0; }
.tl:hover { background: rgba(195, 245, 60, 0.2); }
.tl--current { background: rgba(195, 245, 60, 0.35); }

.tl__bar { width: 6px; flex: 0 0 6px; }
.tl__bar--unread { background: var(--g-acc); }
.tl__bar--waiting { background: var(--g-note-bg); }
.tl__bar--none { background: transparent; }

.tl__text { display: block; padding: 9px 10px 9px 0; min-width: 0; flex: 1; }
.tl__top { display: flex; justify-content: space-between; gap: 8px; font-size: 13px; }
.tl__top .mono { font-size: 11px; color: var(--g-tx-3); flex: 0 0 auto; }
.tl__top strong { font-weight: 500; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tl__subject, .tl__snippet {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.tl__subject { font-size: 12px; font-weight: 500; }
.tl__snippet { font-size: 11px; color: var(--g-tx-3); }

/* ---- trimmed quote ---- */

.trim {
  display: inline-block;
  margin-top: 10px;
  background: var(--g-bg-sub);
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-chip);
  box-shadow: var(--g-shadow-sm);
  font-family: var(--g-mono);
  font-size: 12px;
  font-weight: 700;
  padding: 2px 10px;
  cursor: pointer;
  transition: transform 80ms linear, box-shadow 80ms linear;
}
.trim:active { transform: translate(2px, 2px); box-shadow: none; }

.quoted {
  margin-top: 10px;
  padding: 12px 14px;
  background: var(--g-bg);
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
}
.quoted__text {
  margin: 0;
  padding-left: 12px;
  border-left: 3px solid var(--g-line);
  font-family: inherit;
  font-size: 13px;
  color: var(--g-tx-3);
  white-space: pre-wrap;
  word-wrap: break-word;
}

/* ---- attachments ---- */

.atts { margin-top: 12px; border-top: 1px solid var(--g-line); padding-top: 10px; }
.atts__meta { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.atts__size { font-size: 11px; color: var(--g-tx-3); }
.atts__grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(216px, 1fr)); gap: 10px; }

.att {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 7px 9px;
  background: var(--g-bg-sub);
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-chip);
  text-decoration: none;
  color: inherit;
  min-width: 0;
}
.att__type {
  display: grid;
  place-items: center;
  width: 26px; height: 26px;
  flex: 0 0 26px;
  border: 1px solid var(--g-line);
  font-size: 9px;
  font-weight: 700;
}
.att__type--doc { background: var(--g-red-bg); }
.att__type--image { background: var(--g-acc-soft); }
.att__text { min-width: 0; }
.att__name { display: block; font-size: 12px; font-weight: 700; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.att__size { display: block; font-size: 11px; color: var(--g-tx-3); }

/* ---- composer, collapsed state ---- */

.composer__bar { display: flex; gap: 10px; align-items: stretch; }
.composer__stub {
  flex: 1;
  text-align: left;
  background: var(--g-bg);
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
  box-shadow: var(--g-shadow-sm);
  font-family: inherit;
  font-size: 13px;
  color: var(--g-tx-3);
  padding: 11px 14px;
  cursor: pointer;
}
.composer__modes { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 10px; }
.composer__hint { font-size: 11px; color: var(--g-tx-3); margin-left: auto; }
.btn--note-primary { border-width: 3px; box-shadow: var(--g-shadow-sm); }
.msg__note-foot { font-size: 11px; opacity: 0.7; }

@media (max-width: 1250px) {
  .convo { grid-template-columns: auto minmax(0, 1fr); }
  .convo__side { grid-column: 1 / -1; position: static; }
}

/* Desktop conversation: lock the frame to the viewport so the message stream
   takes all the height and each column scrolls on its own. Below 1250px the
   sidebar wraps under, so the page scrolls normally instead. */
@media (min-width: 1251px) {
  .frame:has(.convo) { height: 100vh; min-height: 0; }
  .frame:has(.convo) .shell { min-height: 0; }
  .frame:has(.convo) .rail { overflow-y: auto; }
  .frame:has(.convo) .pane { min-height: 0; }
  .main:has(.convo) { display: flex; flex-direction: column; min-height: 0; }

  .convo { flex: 1; min-height: 0; align-items: stretch; }
  .convo__list { display: flex; flex-direction: column; align-items: flex-start; min-height: 0; }
  .threadlist { max-height: 100%; }
  .convo__main { display: flex; flex-direction: column; min-height: 0; }
  .stream { flex: 1; min-height: 0; overflow-y: auto; padding: 2px 6px 6px 2px; }
  /* The latest message stretches to meet the composer, and its email body
     fills that box - the sandboxed iframe cannot be measured to fit content.
     Notes are pinned at the top so they must never stretch. */
  .stream > .msg:not(.msg--note):last-child { flex: 1 0 auto; display: flex; flex-direction: column; }
  .stream > .msg:not(.msg--note):last-child > .msg__body,
  .stream > .msg:not(.msg--note):last-child > .msg__body > [data-controller="quote"],
  .stream > .msg:not(.msg--note):last-child .msg__visible { flex: 1; display: flex; flex-direction: column; }
  .stream > .msg:not(.msg--note):last-child .msg__visible > .msg__frame { flex: 1; }
  .composer { flex: none; }
  .convo__side { position: static; overflow-y: auto; min-height: 0; padding: 0 6px 6px 0; }
}

/* ---- customers kanban: the signature screen ---- */

.board {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  gap: 16px;
  align-items: start;
  overflow-x: auto;
}

.col {
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
  box-shadow: var(--g-shadow-sm);
  background: var(--g-bg);
  overflow: hidden;
  min-height: 420px;
  transition: border-width 80ms linear, background 80ms linear;
}
/* Drop target: border thickens, interior fills lime. */
.col--target { border-width: 3px; background: rgba(195, 245, 60, 0.15); }

.col__body { display: flex; flex-direction: column; gap: 14px; padding: 12px; min-height: 120px; }
.col__empty { color: var(--g-tx-3); font-size: 11px; margin: 0; }

.card {
  display: block;
  background: var(--g-bg);
  border: 1px solid var(--g-line);
  border-radius: var(--g-r-btn);
  box-shadow: var(--g-shadow-sm);
  padding: 10px 11px;
  text-decoration: none;
  color: inherit;
  cursor: grab;
  transition: transform 80ms linear, box-shadow 80ms linear;
}
.card:active { cursor: grabbing; }
.card--dragging { box-shadow: var(--g-shadow-lg); transform: rotate(-1.5deg); opacity: 0.9; }

.card__top { display: flex; justify-content: space-between; gap: 8px; align-items: flex-start; }
.card__id { min-width: 0; }
.card__name { display: block; font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.card__email { display: block; font-size: 11px; color: var(--g-tx-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.card__company { display: block; font-size: 12px; font-weight: 500; margin-top: 6px; }
.card__foot { display: flex; align-items: center; gap: 6px; margin-top: 8px; }

/* Squared off on purpose - this one is meant to shout. */
.flag {
  background: var(--g-red-bg);
  border: 1px solid var(--g-line);
  border-radius: 0;
  font-family: var(--g-mono);
  font-size: 11px;
  font-weight: 700;
  padding: 0 5px;
}

@media (prefers-reduced-motion: reduce) {
  .card, .col { transition: none; }
  .card--dragging { transform: none; }
}

/* ---- customer detail ---- */

.cust { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 18px; align-items: start; }
.cust__main { min-width: 0; }
.cust__head { display: flex; align-items: center; gap: 14px; margin-bottom: 16px; }
.cust__head .btn { margin-left: auto; }

.trow__status { font-size: 11px; color: var(--g-tx-3); width: 110px; }

.notes { padding: 12px 14px; }
.notes__form { border: 1px solid var(--g-line); border-radius: var(--g-r-btn); overflow: hidden; margin-bottom: 14px; }
.notes__input {
  width: 100%;
  border: 0;
  border-bottom: 1px solid var(--g-line);
  padding: 10px 12px;
  font-family: inherit;
  font-size: 13px;
  background: rgba(255, 197, 61, 0.22);
  color: var(--g-tx);
  resize: vertical;
}
.notes__foot { display: flex; justify-content: flex-end; padding: 8px 10px; background: var(--g-bg-sub); }

.note { border-left: 6px solid var(--g-acc); padding-left: 12px; margin-bottom: 12px; }
.note__body { margin: 0; font-size: 13px; }
.note__body p { margin: 0; }
.note__meta { margin: 2px 0 0; font-size: 11px; color: var(--g-tx-3); }

.side__rule { border: 0; border-top: 1px solid var(--g-line); margin: 14px 0 10px; }

@media (max-width: 1100px) {
  .cust { grid-template-columns: 1fr; }
}

/* ---- new thread ---- */

.newthread { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 18px; align-items: start; margin-top: 16px; }
.newthread__body { font-family: inherit; font-size: 14px; resize: vertical; line-height: 1.55; }
.newthread__foot { display: flex; justify-content: flex-end; gap: 10px; margin-top: 6px; }
.newthread__aside .hint { margin-bottom: 12px; }

@media (max-width: 1000px) {
  .newthread { grid-template-columns: 1fr; }
}

/* ---- ThreadRowComponent: three-line thread row ---- */
.thread { position: relative; padding: 9px 12px 9px 22px; border-bottom: 1px solid var(--g-line); }
.thread:hover { background: var(--g-bg-hover); }
.thread--active { background: var(--g-bg-sel); }
.thread--active:hover { background: var(--g-bg-sel); }
.thread__link { display: block; color: inherit; text-decoration: none; }
.thread__link:hover { text-decoration: none; }
.thread__line { display: flex; align-items: center; gap: 6px; min-width: 0; }
.thread__line + .thread__line { margin-top: 3px; }
.thread__dot { position: absolute; left: 9px; top: 15px; width: 7px; height: 7px; border-radius: 50%; background: transparent; }
.thread--unread .thread__dot { background: var(--g-acc); }
.thread__name { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.thread--unread .thread__name, .thread--unread .thread__subject { font-weight: 600; }
.thread__domain { font-size: 11px; color: var(--g-tx-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.thread__age { margin-left: auto; font-size: 11px; color: var(--g-tx-3); flex: none; }
.thread__subject { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: none; max-width: 100%; }
.thread__snippet { color: var(--g-tx-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.thread__link .thread__line:nth-child(2) { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.thread__link .thread__line:nth-child(2) .thread__snippet::before { content: " · "; }
.thread__line--meta { flex-wrap: nowrap; overflow: hidden; }
.thread__assignee { margin-left: auto; flex: none; display: flex; align-items: center; }
.thread__assignee form { display: inline; }

/* Prev/next stepper beside the conversation subject. */
.convo__title { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.stepper { display: flex; align-items: center; gap: 4px; flex: none; margin-top: 2px; }
.stepper__pos { font-size: 12px; color: var(--g-tx-3); padding: 0 4px; white-space: nowrap; }

/* ---- search results ---- */
.search-results { display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr); gap: 16px; align-items: start; }
.search-customer { display: flex; align-items: center; gap: 10px; padding: 9px 14px; border-bottom: 1px solid var(--g-line); color: inherit; text-decoration: none; }
.search-customer:hover { background: var(--g-bg-hover); text-decoration: none; }
.search-customer__text { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.search-customer__text strong { font-weight: 500; }
.search-customer__text small { font-size: 11px; color: var(--g-tx-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 1100px) { .search-results { grid-template-columns: 1fr; } }

/* ---- tags in the sidebar ---- */
.side__tags { display: flex; flex-wrap: wrap; gap: 5px; align-items: center; }
.tag { padding-right: 2px; gap: 2px; }
.tag__form { display: inline; margin: 0; }
.tag__remove { display: inline-flex; align-items: center; justify-content: center; width: 16px; height: 16px; padding: 0; border: 0; border-radius: 4px; background: transparent; color: var(--g-tx-3); cursor: pointer; }
.tag__remove:hover { background: var(--g-bg-hover); color: var(--g-tx); }
.tag__remove .icon { font-size: 13px; }
.tag__add { display: inline; margin: 0; }
.tag__input { width: 84px; height: 22px; padding: 0 8px; border: 0; border-radius: 6px; background: var(--g-acc-soft); color: var(--g-acc-ink); font: inherit; font-size: 12px; font-weight: 500; }
.tag__input::placeholder { color: var(--g-acc-ink); }
.tag__input:focus { outline: none; width: 140px; box-shadow: inset 0 0 0 1.5px var(--g-acc), 0 0 0 3px var(--g-acc-soft); background: var(--g-bg-input); color: var(--g-tx); }

/* ---- customer's other tickets in the sidebar ---- */
.history { margin-top: 14px; padding-top: 12px; border-top: 1px solid var(--g-line); }
.history__head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 6px; }
.history__all { font-size: 12px; }
.history__row { display: block; padding: 6px 8px; margin: 0 -8px; border-radius: 6px; color: inherit; text-decoration: none; }
.history__row:hover { background: var(--g-bg-hover); text-decoration: none; }
.history__subject { display: block; font-size: 12px; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.history__meta { display: flex; align-items: center; gap: 6px; margin-top: 2px; }
.history__age { margin-left: auto; font-size: 11px; color: var(--g-tx-3); }

/* ---- saved replies page ---- */
.replies { display: grid; grid-template-columns: 220px minmax(0, 1fr); gap: 16px; align-items: start; margin-top: 10px; }
.replies__folders { display: flex; flex-direction: column; gap: 1px; }
.replies__name { display: block; font-weight: 600; }
.replies__shortcut { color: var(--g-acc-ink); font-size: 12px; }
.replies__scope { display: inline-flex; align-items: center; gap: 4px; color: var(--g-tx-2); }
.replies__scope .icon { font-size: 16px; }
.replies__table td.num, .replies__table th.num { text-align: right; }
.replies__table th:nth-child(1) { width: auto; }
.replies__table th:nth-child(2) { width: 170px; }
.replies__table th:nth-child(3) { width: 130px; }
.replies__table th:nth-child(4) { width: 110px; }
.replies__table th:nth-child(5) { width: 70px; }
.replies__table th:nth-child(6) { width: 110px; }
.replies__table th:nth-child(7) { width: 70px; }
.reply-form__panel { max-width: 860px; }
.reply-form__scope .weld__item { gap: 6px; }
.reply-form__scope input { margin: 0; accent-color: var(--g-acc); }
.reply-form__bodyhead { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.reply-form__var .input { width: auto; height: 26px; margin: 0 0 6px; font-size: 12px; }
.reply-form__foot { display: flex; justify-content: flex-end; gap: 8px; }
.reply-form__delete { margin-top: 12px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---- saved reply picker (composer) ---- */
.composer__tools { display: flex; align-items: center; gap: 6px; }
.picker {
  width: min(920px, 92vw); max-height: 80vh; padding: 0; border: 0; border-radius: var(--g-r-dialog);
  background: var(--g-bg); color: var(--g-tx); box-shadow: var(--g-shadow-lg); overflow: hidden;
}
.picker[open] { display: flex; flex-direction: column; }
.picker::backdrop { background: rgba(20, 22, 20, .28); }
.picker__top { display: flex; gap: 10px; align-items: center; padding: 12px; border-bottom: 1px solid var(--g-line); }
.picker__search { flex: 1; }
.picker__count { font-size: 12px; color: var(--g-tx-3); white-space: nowrap; }
.picker__body { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.1fr); min-height: 0; flex: 1; }
.picker__list { list-style: none; margin: 0; padding: 6px; overflow-y: auto; border-right: 1px solid var(--g-line); max-height: 52vh; }
.picker__item { display: flex; flex-direction: column; gap: 2px; padding: 8px 10px; border-radius: 8px; cursor: pointer; }
.picker__item:hover { background: var(--g-bg-hover); }
.picker__item[aria-selected="true"] { background: var(--g-bg-sel); }
.picker__item strong { font-weight: 600; }
.picker__shortcut { font-size: 12px; color: var(--g-acc-ink); }
.picker__snippet { font-size: 12px; color: var(--g-tx-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.picker__empty { padding: 14px; color: var(--g-tx-3); }
.picker__preview { padding: 14px 16px; overflow-y: auto; max-height: 52vh; }
.picker__preview h3 { margin: 0; font-size: 15px; font-weight: 650; }
.picker__meta { margin: 2px 0 10px; font-size: 12px; color: var(--g-tx-3); }
.picker__text { white-space: pre-wrap; line-height: 1.6; padding-bottom: 12px; border-bottom: 1px solid var(--g-line); margin-bottom: 10px; }
.picker__fills { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 4px 14px; margin: 0; padding: 10px 12px; border-radius: 8px; background: var(--g-bg-sub); font-size: 12px; }
.picker__fills dt { color: var(--g-tx-3); }
.picker__fills dd { margin: 0; }
.picker__foot { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-top: 1px solid var(--g-line); }
.picker__keys { flex: 1; font-size: 12px; color: var(--g-tx-3); display: flex; align-items: center; gap: 6px; }

/* Right customer panel collapses to a 40px strip (state: <html data-side>). */
.side__strip { display: none; }
@media (min-width: 1251px) {
  :root[data-side="collapsed"] .convo { grid-template-columns: auto minmax(0, 1fr) 40px; }
  :root[data-side="collapsed"] .convo__side > .panel { display: none; }
  :root[data-side="collapsed"] .side__strip {
    display: flex; flex-direction: column; align-items: center; gap: 10px; width: 40px; padding: 10px 0;
    border: 0; border-radius: var(--g-r-card); background: var(--g-bg); box-shadow: var(--g-shadow-sm);
    color: var(--g-tx-2); cursor: pointer; font: inherit;
  }
  :root[data-side="collapsed"] .side__strip:hover { background: var(--g-bg-hover); color: var(--g-tx); }
  .side__strip-label { writing-mode: vertical-rl; font-size: 11px; font-weight: 600; letter-spacing: .03em; text-transform: uppercase; }
}

/* ---- follow-ups ---- */
.side__followup { display: flex; gap: 6px; align-items: flex-start; margin: -4px 0 12px; padding: 7px 9px; border-radius: 8px; background: var(--g-bg-sub); color: var(--g-tx-2); font-size: 12px; line-height: 1.4; }
.side__followup .icon { font-size: 16px; }
.side__followup--due { background: var(--g-orange-bg); color: var(--g-orange-fg); }
.followup-hours { width: 70px !important; flex: none !important; }
.trow__subject .chip { vertical-align: 1px; margin-left: 4px; }

/* ---- condition builder ---- */
.builder__head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.builder__match { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--g-tx-2); }
.builder__matchopt { gap: 0; }
.builder__matchopt input { position: absolute; opacity: 0; pointer-events: none; }
.builder__matchopt:has(input:checked) { background: var(--g-bg); color: var(--g-tx); box-shadow: var(--g-shadow-sm); }
.builder__rows { display: flex; flex-direction: column; gap: 6px; }
.builder__row { display: grid; grid-template-columns: 190px 150px minmax(0, 1fr) 28px; gap: 6px; align-items: start; padding: 6px; border-radius: 8px; background: var(--g-bg-sub); }
.builder__row .input { margin: 0; height: 30px; }
.builder__values { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; min-height: 30px; padding: 3px 6px; border-radius: 7px; background: var(--g-bg-input); box-shadow: inset 0 0 0 1px var(--g-line); }
.builder__values:focus-within { box-shadow: inset 0 0 0 1.5px var(--g-acc), 0 0 0 3px var(--g-acc-soft); }
.builder__chip { gap: 2px; padding-right: 2px; }
.builder__chipx { display: inline-flex; border: 0; padding: 0; background: transparent; color: inherit; opacity: .7; cursor: pointer; }
.builder__chipx .icon { font-size: 13px; }
.builder__input { flex: 1; min-width: 110px; border: 0; outline: none; background: transparent; font: inherit; color: var(--g-tx); height: 22px; }
.builder__none { color: var(--g-tx-3); padding: 0 4px; }
.builder__add { margin-top: 8px; }
.filterbar__actions .topbar__spacer { flex: 1; }
.rail__manage { margin-left: auto; font-size: 11px; font-weight: 500; text-transform: none; letter-spacing: 0; }

/* ---- view editor ---- */
.vform { display: grid; grid-template-columns: minmax(0, 1fr) 380px; gap: 18px; align-items: start; }
.vform__main { background: var(--g-bg); border-radius: var(--g-r-card); box-shadow: var(--g-shadow-sm); padding: 14px; }
.vform__side { background: var(--g-bg-sub); border-radius: var(--g-r-card); padding: 14px; display: flex; flex-direction: column; }
.vform__name { display: grid; grid-template-columns: 96px minmax(0, 1fr); gap: 6px; }
.vform__scope { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 6px; }
.vform__card { display: flex; gap: 8px; align-items: flex-start; padding: 10px; border-radius: 9px; background: var(--g-bg); box-shadow: inset 0 0 0 1px var(--g-line); cursor: pointer; }
.vform__card:has(input:checked) { box-shadow: inset 0 0 0 1.5px var(--g-acc); background: var(--g-bg-sel2); }
.vform__card input { margin-top: 3px; accent-color: var(--g-acc); }
.vform__card strong { display: flex; align-items: center; gap: 4px; }
.vform__card strong .icon { font-size: 16px; }
.vform__card small { color: var(--g-tx-3); }
.vform__pin { align-items: flex-start; margin: 4px 0 12px; }
.vform__foot { display: flex; justify-content: flex-end; gap: 8px; margin-top: 12px; }
.preview { background: var(--g-bg); border-radius: var(--g-r-card); padding: 12px; box-shadow: var(--g-shadow-sm); }
.preview__count { margin: 0 0 8px; color: var(--g-tx-2); display: flex; align-items: baseline; gap: 6px; }
.preview__count strong { font-size: 24px; font-weight: 650; color: var(--g-tx); }
.preview__live { margin-left: auto; font-size: 11px; color: var(--g-green-fg); }
.preview__bar { display: flex; gap: 2px; height: 6px; border-radius: 3px; overflow: hidden; background: var(--g-bg-hover); }
.preview__seg--blue { background: var(--g-blue-fg); } .preview__seg--violet { background: var(--g-violet-fg); }
.preview__seg--amber { background: var(--g-amber-fg); } .preview__seg--green { background: var(--g-green-fg); }
.preview__seg--gray { background: var(--g-line-strong); } .preview__seg--red { background: var(--g-red-fg); } .preview__seg--orange { background: var(--g-orange-fg); }
.preview__legend { display: flex; flex-wrap: wrap; gap: 10px; margin: 6px 0 10px; font-size: 11px; color: var(--g-tx-3); }
.preview__sample { display: flex; flex-direction: column; }
.preview__row { display: block; padding: 8px 4px; border-top: 1px solid var(--g-line); color: inherit; text-decoration: none; }
.preview__row:hover { background: var(--g-bg-hover); text-decoration: none; }
.preview__top, .preview__bottom { display: flex; align-items: center; gap: 6px; min-width: 0; }
.preview__domain { font-size: 11px; color: var(--g-tx-3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.preview__age { margin-left: auto; font-size: 11px; color: var(--g-tx-3); }
.preview__subject { flex: 1; min-width: 0; font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ---- manage views ---- */
.vlist__head, .vrow { display: grid; grid-template-columns: 24px minmax(0, 1fr) 110px 170px 70px 80px 190px; gap: 10px; align-items: center; padding: 8px 14px; }
.vlist__head { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .03em; color: var(--g-tx-3); border-bottom: 1px solid var(--g-line); }
.vlist .num { text-align: right; }
.vlist__section { display: flex; align-items: center; gap: 6px; margin: 0; padding: 12px 14px 4px; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: .03em; color: var(--g-tx-3); }
.vlist__section .icon { font-size: 15px; }
.vrow { border-top: 1px solid var(--g-line); }
.vrow:hover { background: var(--g-bg-hover); }
.vrow[draggable="true"] { cursor: grab; }
.vrow--dragging { opacity: .5; }
.vrow__grip { color: var(--g-tx-3); }
.vrow__name { display: inline-flex; align-items: center; gap: 7px; font-weight: 600; color: var(--g-tx); text-decoration: none; }
.vrow__dot { width: 8px; height: 8px; border-radius: 50%; background: var(--g-acc); }
.vrow__dot--blue { background: var(--g-blue-fg); } .vrow__dot--violet { background: var(--g-violet-fg); }
.vrow__dot--amber { background: var(--g-amber-fg); } .vrow__dot--red { background: var(--g-red-fg); }
.vrow__dot--orange { background: var(--g-orange-fg); } .vrow__dot--gray { background: var(--g-tx-3); }
.vrow__chips { display: flex; flex-wrap: wrap; gap: 4px; margin-top: 4px; }
.vchip { display: inline-flex; border-radius: 5px; overflow: hidden; box-shadow: inset 0 0 0 1px var(--g-line); font-size: 11px; }
.vchip span { padding: 1px 6px; }
.vchip span:first-child { background: var(--g-bg-sub); color: var(--g-tx-3); }
.vrow__vis, .vrow__owner { display: inline-flex; align-items: center; gap: 6px; color: var(--g-tx-2); min-width: 0; white-space: nowrap; overflow: hidden; }
.vrow__vis .icon { font-size: 16px; }
.vrow__actions { display: flex; justify-content: flex-end; gap: 2px; }
.vrow__actions form { display: inline; }
.vrow__delete { color: var(--g-red-fg); }

/* ---- AI summary card ---- */
.summary-frame { display: block; flex: none; }
.summary { margin: 0 0 12px; padding: 10px 14px 12px; border-radius: var(--g-r-card); background: var(--g-violet-bg); color: var(--g-tx); }
.summary__head { display: flex; align-items: center; gap: 8px; margin-bottom: 4px; }
.summary__title { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; color: var(--g-violet-fg); }
.summary__title .icon { font-size: 16px; }
.summary__meta { font-size: 11px; color: var(--g-tx-3); }
.summary__regen { margin: 0 0 0 auto; }
.summary__text { margin: 0 0 6px; line-height: 1.55; }
.summary__text--muted { color: var(--g-tx-3); }
.summary__start { margin: 0 0 12px; color: var(--g-violet-fg); }
.summary__start .icon { color: var(--g-violet-fg); }
.summary-frame form { display: inline; }
.summary__facts { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 3px 12px; margin: 0; font-size: 12px; }
.summary__facts dt { color: var(--g-violet-fg); font-weight: 600; }
.summary__facts dd { margin: 0; }

/* ---- merge ---- */
.convo__title { align-items: center; }
.convo__merge { flex: none; margin-left: auto; }
.merge-banner { margin: 8px 0 0; }
.merge-banner .icon { font-size: 17px; }
.merge-banner__undo { margin: 0 0 0 auto; }
.merge { max-width: 860px; }
.merge__head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 14px; }
.merge__list { display: flex; flex-direction: column; gap: 8px; }
.merge__row { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border-radius: var(--g-r-card); background: var(--g-bg); box-shadow: inset 0 0 0 1px var(--g-line); }
.merge__row--primary { box-shadow: inset 0 0 0 1.5px var(--g-acc); background: var(--g-bg-sel2); }
.merge__radio input, .merge__check input { width: 18px; height: 18px; margin: 0; accent-color: var(--g-acc); cursor: pointer; }
.merge__text { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.merge__text strong { font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.merge__text small { color: var(--g-tx-3); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.merge__none { margin: 4px 0; }
.merge__add { display: flex; gap: 8px; margin: 10px 0 16px; max-width: 360px; }
.merge__add .input { margin: 0; height: 28px; }
.merge__result { max-width: 860px; padding: 14px 16px; border-radius: var(--g-r-card); background: var(--g-bg-sub); }
.merge__resulthead { display: flex; justify-content: space-between; align-items: center; }
.merge__title { font-size: 15px; font-weight: 650; margin: 8px 0; }
.merge__facts { display: grid; grid-template-columns: 80px minmax(0, 1fr) 80px minmax(0, 1fr); gap: 6px 10px; margin: 0 0 10px; font-size: 12px; align-items: center; }
.merge__facts dt { color: var(--g-tx-3); }
.merge__facts dd { margin: 0; }
.merge__tags { display: flex; flex-wrap: wrap; gap: 4px; grid-column: span 3; }
.merge__timeline { list-style: none; margin: 0; padding: 10px 0 0; border-top: 1px solid var(--g-line); display: flex; flex-direction: column; gap: 6px; font-size: 12px; }
.merge__timeline li { display: grid; grid-template-columns: 52px 64px minmax(0, 1fr); gap: 8px; align-items: center; }
.merge__line { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.merge__foot { max-width: 860px; display: flex; align-items: center; gap: 8px; margin-top: 14px; }
.merge__foot > span { flex: 1; }
.merge__foot form { display: inline; }